Trade Accounts
Returns & Refunds
Delivery discrepancies
Please check every delivery on arrival. Any shortage or damage must be noted on the delivery note when signing, and claimed in writing within 10 days of receiving the goods. Include your order number, the affected items and photographs.
Returns & credits
No goods may be returned and no credits passed unless authorised in writing by a director of the company. Contact us at simplysummerinfo@gmail.com before sending anything back. Goods are never supplied on consignment.
Opened products
Due to product nature, we cannot accept returns or exchanges on opened items. Please review the ingredient list on the packaging and website for allergens. In the case of a reaction, discontinue use and consult a medical professional. No refunds are issued for allergies or sensitivities.
Return address
14 Palm Boulevard
Umhlanga, Durban 4319
South Africa
Full conditions are in our terms & conditions.